Customer Centricity

4.7

This program helps you with optimizing resources and aligning optimize resources and align processes to enhance the overall customer experience.

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Introduction

This program helps you implement the best practices in achieving customer centricity, developing effective customer engagement strategies, and fostering exceptional customer service, to improve business relationships and market positioning.

Keywords

Customer centricity, customer experience, best practices, resource optimization, process alignment, business relationships, customer engagement, service excellence, strategic planning, market positioning

What You Learn

1

Understanding “customer centricity” as a key business concept.

2

Exploring the importance of customer experience.

3

Identifying key customer-centric practices.

4

Strategies for optimizing organizational processes for customer satisfaction.

5

Aligning business structures with customer needs.

6

Techniques for building long-term customer relationships.

7

Effective communication strategies for customer engagement.

8

Importance of service excellence in repeat business.

What You Get

Videos

Articles

Digital Badges

Quizzes

Handouts

One-to-one mentorship

This Is For You If

You are a sales and/or marketing professional, customer service representative, or in any other customer-facing role seeking to improve customer satisfaction and loyalty.
You are involved in strategic planning and business development seeking to enhance your customer-centric approach.

How You Benefit

Improve customer satisfaction at every interaction.

Inculcate empathy for customer issues.

Increase customer retention and repeat business.

Enhance market positioning and brand reputation.

Improve sales and revenue generation.

Reduce employee frustration.

What You Shouldn’t Miss

Corporate Storytelling

Learn to better pitch ideas, results, and facts to listeners with storytelling techniques.

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Manage Like a Pro

4.7

This program is designed to provide personalized support for first-time managers, equipping them with essential management and leadership skills.

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Managing Stakeholders in Matrix Organization

4.6

Learn to analyze the differences between matrix and linear structures and apply key principles for successfully managing stakeholders in a matrix environment.

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Negotiation Skills

This program focuses on developing your abilities to effectively resolve conflicts of interest and win trust through strategic negotiation techniques.

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The Silver Brook Advantage

End-to-End Program Management

Every program is managed end to end by the SB team through reminders, attendance, assignments, mentorships, and tests.

Going the Extra Mile

Each program is designed and delivered with a focus on maximizing learning outcomes and achieving the terminal objectives.

The Personal Touch

Our programs are tailor-made to our partner organizations and their individual learners.

Integration across Disciplines

Programs across Life Skills, Leadership, Business, and Technology for all industry sectors.

Why Learn from

Silver Brook

19,000+

programs conducted in just 17 years.

80%

of our clients are Fortune 500 companies.

out of 100 learners recommend our programs to others (NPS score).

450,000+

professionals have leveled up their skills and mindsets.

40%

of our programs are mandatory for some clients’ employees.

80%

of clients repeat our programs.

800

years of collective experience in planning and upskilling.

50+

Facilitators come from top management and leadership roles.

countries and growing…

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Customized

Call us to talk to one of our learning advisors about your upskilling requirements or use the form below to send us a message.