Introduction

Know Your Customer (KYC) norms are a tool for encouraging greater honesty in finance and slowing the flow of ‘dark’ money. However, getting customers to comply can be tricky, with conflicting challenges of personal privacy and transactional transparency. This program prepares your employees to handle KYC situations effectively.

Keywords

Compliance, KYC norms, transparency, customer scrutiny

What You Learn

1

Basics of KYC norms and transparency requirements in financial business.

2

Alternative documents that are acceptable when the customer does not have primary documents.

3

Identifying ‘red flag’ situations requiring closer scrutiny of customer antecedents and financial behavior.

4

Learning to ask the right questions without annoying the customer and risking loss of business.

What You Get

Videos

Videos

Articles

Articles

Digital Badges

Digital Badges

Quizzes

Quizzes

Handouts

Handouts

One-to-one mentorship

One-to-one mentorship

This Is For You If

You are in a customer-facing and/or supervisory role in financial organizations. 

How You Benefit

Learn the compliance risks of poor knowledge of customers.

Know the basics of KYC and stay up to date on KYC norms.

Identify potential customer situations and red flags needing further investigation.

Know what can and cannot be said to a customer.

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The Silver Brook Advantage

End-to-End Program Management

Every program is managed end to end by the SB team through reminders, attendance, assignments, mentorships, and tests.

Going the Extra Mile

Each program is designed and delivered with a focus on maximizing learning outcomes and achieving the terminal objectives.

The Personal Touch

Our programs are tailor-made to our partner organizations and their individual learners.

Integration across Disciplines

Programs across Life Skills, Leadership, Business, and Technology for all industry sectors.

Why Learn from

Silver Brook

19,000+

programs conducted in just 17 years.

80%

of our clients are Fortune 500 companies.

94

out of 100 learners recommend our programs to others (NPS score).

450,000+

professionals have leveled up their skills and mindsets.

40%

of our programs are mandatory for some clients’ employees.

80%

of clients repeat our programs.

800

years of collective experience in planning and upskilling.

50+

Facilitators come from top management and leadership roles.

12

countries and growing…

Get it

Customized

Call us to talk to one of our learning advisors about your upskilling requirements or use the form below to send us a message.